# for humanized date display
Version: 1
Created On: 2 months ago
Our refund policy is as follows: You may request a refund if the report is not delivered on time (Within 24 hours of purchase), not delivered at all, is less than 300 words, or if a report on different topic is delivered. Refund requests if valid must be submitted within 7 days after a report has been purchased. No refund request would be accepted after this period. Your refund request will be rejected if you delete the linked profile data, edit the linked profile data or delete the report data in question after having made a purchase from us and before we decide on your refund request. To seek a refund you should first sign in, then go to dashboard, then "Take Actions On Reports Purchased" and select the report in question. Then out of the available actions you must choose "Request a refund for this report". Then you must mention the specific and valid reason for requesting the refund. Note, it is your responsibility to correctly mention the reason, based on which we will accept or reject your refund request. These being AI generated digital reports, no refunds would be made for minor mistakes or your subjective dissatisfaction with the report's quality, you must provide a valid, specific reason for seeking the refund. Based on the reason provided and the validity criteria outlined in these Terms, We will review your request . While we reserve the right to reject requests that do not meet these criteria, you may have other remedies available under the Consumer Protection Act, 2019. We will communicate our decision to you via email or message. Note, when you request for a refund then your billing data, profile data and the report in question are accessed and reviewed by our team members / contracted experts. If your refund request is accepted, we will process the refund within 7 days of the date we informed you of our acceptance. We will send you an email or message confirming when the refund has been initiated. As stated in Section 3, no refunds will be provided if the issue with the report (e.g., inaccuracies) is due to incorrect or incomplete User Submitted Data (Profile Data) provided by you.